1. Who We Are
 

Direct Quote is a home improvement quotation referral and appointment-arranging service operated by A-List Card UK Ltd, a company registered in England and Wales under company number 15602834.

Our registered office is:
 

Create Business Hub
Ground Floor, 5 Rayleigh Road
Brentwood, Essex, CM13 1AB
United Kingdom
 

Direct Quote helps homeowners connect with independent home improvement companies offering services including:
 

• Replacement windows and doors

• Fascias, soffits and guttering

• Block paving and driveways

• Conservatories and orangeries

• Solar panel installation

• Other related home improvement services
   

We currently focus on Dorset, Hampshire and selected areas of Sussex, subject to participating contractor availability.
 

Direct Quote does not carry out installation, construction or renovation work itself. Quotations, site visits, contracts and installation services are provided by independent contractors.
 

This Privacy Policy explains how we collect, use, store and share personal information when you use our website or contact us.
 

2. Information We Collect
 

When you submit an enquiry, request a quotation or arrange an appointment, we may collect:
 

• Your first and last name.

• Your email address and telephone number.

• Your property address and postcode.

• The home improvement service you are interested in.

• Details of your proposed project.

• Your preferred appointment dates and times.

• Your preferred method of contact.

• Information about property access and relevant decision-makers, where necessary to arrange a suitable appointment.

• Any additional information you voluntarily provide.
   

We may also record information relating to your enquiry, including telephone conversations or correspondence, appointment confirmations, rescheduling requests and attendance outcomes.

If telephone calls are recorded, we will inform you as required by applicable law.

When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information and website usage data through cookies or similar technologies.

Please avoid providing unnecessary sensitive personal information in enquiry forms.
 

3. How We Use Your Information
 

We use personal information to:
 

• Receive, review and respond to home improvement enquiries.

• Contact you to discuss and qualify your proposed project.

• Check whether your location and requirements fall within a participating contractor's service area.

• Identify suitable independent home improvement companies.

• Discuss and arrange preferred appointment dates and times.

• Confirm or reconfirm appointments with participating contractors.

• Communicate appointment changes, cancellations and relevant updates.

• Share relevant information with an identified contractor, where we have an appropriate lawful basis.

• Confirm whether an appointment took place and resolve booking-related queries.

• Maintain appropriate business and referral records.

• Respond to customer enquiries or complaints.

• Operate, maintain and improve our website.

• Comply with applicable legal obligations.
   

We may contact you by telephone, email or other appropriate means in connection with an enquiry you have submitted. Submitting an appointment request does not guarantee a confirmed appointment. Appointments are subject to contractor acceptance and confirmation. We do not make installation or purchasing decisions on your behalf.
 

4. Lawful Bases for Processing
 

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:
 

Legitimate interests: To receive and manage enquiries you have submitted, respond to requests, qualify projects, arrange appointments and maintain appropriate business records, where our interests are not overridden by your rights.
 

Consent: Where required, including for certain marketing activities and where we ask for your informed permission to share your enquiry details with a specifically identified contractor.

Legal obligation: Where processing is necessary to comply with applicable laws or regulatory requirements.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing already carried out lawfully before withdrawal.
 

We will explain the purpose of any consent request at the point it is collected.
 

5. Sharing Your Information With Contractors
 

Direct Quote works with independent home improvement companies to help homeowners obtain quotations and arrange consultations.

Where a suitable contractor is identified, we will explain which company is proposed to receive your information before sharing it and obtain any permission required by law.

We may share relevant information including:

• Your name and contact details.

• Your property address.

• The service you have requested.

• Relevant project requirements.

• Agreed appointment dates and times.

• Information reasonably necessary to arrange access and ensure relevant decision-makers are available.
   

Contractors may use this information to contact you about your enquiry, reconfirm an appointment, visit your property and provide a quotation. Once your information is lawfully shared, the contractor will generally be responsible for its own use of that information as an independent data controller, subject to the actual arrangements. You should refer to the contractor's own privacy information for details of its processing activities. Direct Quote may receive a referral or appointment fee from participating contractors. This does not create an obligation for you to purchase any product or service.
 

We do not sell your information to unrelated marketing organisations.

We may also share information with trusted service providers who assist with website hosting, communications, customer relationship management, appointment administration and other business operations, subject to appropriate safeguards. We may disclose information where legally required.
 

6. Marketing Communications
 

Submitting a quotation enquiry does not automatically subscribe you to unrelated promotional marketing.

We may contact you where necessary to respond to your enquiry, discuss your project or arrange an appointment. Where we wish to send optional marketing communications, we will comply with applicable consent and marketing requirements. You can opt out of marketing communications at any time using the instructions provided or by contacting us.

Contractors are independently responsible for ensuring that any marketing they send complies with applicable law.
 

7. How Long We Keep Your Information
 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
 

This may include:
 

• Managing active enquiries and appointments.

• Following up on quotation requests.

• Resolving appointment disputes or customer complaints.

• Maintaining appropriate financial and business records.

• Complying with legal obligations.
   

We periodically review retained information and delete or anonymise it when it is no longer required.

Retention periods may differ depending on the type of information and the relevant legal or operational requirements.
 

8. How We Protect Your Information
 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

Access to personal information is limited to those who reasonably need it for legitimate business purposes.

We also seek to use service providers that offer appropriate security protections. However, no website or electronic communication system can be guaranteed to be completely secure.
 

9. Your Data Protection Rights
 

Depending on the circumstances, you may have the right to:
 

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your information.

• Request restriction of certain processing.

• Object to processing based on legitimate interests.

• Request transfer of information where the right to data portability applies.

• Withdraw consent where processing relies on consent.
   

You can exercise these rights by contacting us using the details below.

We will respond to valid requests within the time limits required by law, normally within one calendar month, subject to any lawful extension.
 

If you are unhappy with how we handle your information, you may complain to the Information Commissioner's Office (ICO).

Website: www.ico.org.uk
 

10. Cookies and Website Analytics
 

Our website may use cookies and similar technologies to support its operation, remember preferences, measure website performance and understand how visitors use the site.

Essential cookies may be used where necessary for website functionality.

Where required by law, we will request your consent before using non-essential analytics, advertising or tracking cookies.
 

You can manage your cookie preferences through any cookie controls made available on our website and through your browser settings. The cookies actually used may depend on our website configuration and the services enabled.
 

11. International Data Transfers
 

Some website, hosting, communications or other service providers may process personal information outside the United Kingdom. Where international transfers occur, we will take steps to ensure that appropriate legal safeguards are in place, including recognised adequacy arrangements or approved contractual protections where required.
 

12. Changes to This Privacy Policy
 

We may update this Privacy Policy to reflect changes in our services, business operations or legal requirements. Any revised version will be published on our website with an updated revision date.

We encourage visitors to review this page periodically.
 

13. Contact Us
 

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Direct Quote
Operated by A-List Card UK Ltd
Company Number: 15602834

Registered Office:
Create Business Hub
Ground Floor, 5 Rayleigh Road
Brentwood, Essex, CM13 1AB
United Kingdom

Email: hello@getdirectquote.co.uk

Website: www.getdirectquote.co.uk

Information Commissioner's Office: www.ico.org.uk